Running the business
Choosing software, planning appointments, keeping records and protecting customer data — for small businesses in any trade.
The five questions to settle before any software demo
Comparable answers instead of three sales pitches: five questions to settle for yourself before the first demo — and...
What a trial period can prove — and what it cannot
Fourteen days in a quiet week prove very little. How to set up a trial that mirrors the business, and how to decide i...
Taking your customer data with you: what gets lost in a switch
Master records almost always come across, history and notes often do not. The four kinds of data to ask about — and a...
Term, notice and data export: what to look for in the contract
The price is the easiest number in the contract. What happens when you want to leave is the interesting one: notice,...